Splunk Software Helps GoodData Scale Business for Customer Success

Bid-Data-2014.BIG DATA USE CASE

Splunk Inc. (NASDAQ: SPLK), provider of a leading software platform for real-time operational intelligence, today announced that GoodData, a leader in cloud business intelligence, is using Splunk® Enterprise to gain better visibility into its service in order to drive customer growth. GoodData relies on Splunk software to help ensure that its end-to-end Open Analytics Platform is always available for its customers and ready to handle any amount of data. As GoodData has rapidly expanded, Splunk Enterprise has helped the company significantly reduce the amount of time spent monitoring and resolving issues. Read the case study to learn more about GoodData’s results with Splunk.

GoodData’s Open Analytics Platform is built to unify and simplify a very complex information value chain and Splunk software is at the core of helping us keep this chain intact for every customer,” said Jeff Morris, VP of Product Marketing at GoodData. “We use Splunk across the entire business for multiple use cases. Right away we were able to eliminate the manual investigations into our big data processes, and add real-time oversight of our logging and monitoring. With Splunk Enterprise, we perform these activities in moments, which improves our responsiveness to customers, without the need to write code or scripts of our own. This adds up to a substantial return on our customers’ investment thanks to Splunk.”

Splunk Enterprise monitors the machine data coming from the core of GoodData’s business – the customer-facing servers and applications where all customer events take place. These events include new user accounts, data mart provisions, data uploads, and report and dashboard computations. The data is used for IT operations and application management to ensure any errors are isolated to specific servers and event cases, while the infrastructure is prepared to handle any scale that a customer requires. GoodData has seven teams leveraging Splunk software including quality assurance (QA), security, DevOps, technical support, customer support, product management (telemetry) and managed services. For instance, the DevOps team uses Splunk software to uncover potential issues with pre-production code and security teams monitor for real-time security threats.

Thriving enterprises like GoodData entrust Splunk software as their data platform to support fast business growth,” said Steve Sommer, chief marketing officer, Splunk. “GoodData’s success with Splunk software is a testament to the business value that operational intelligence provides to organizations of all sizes. Their implementation shows just how broadly Splunk software can go – it is everywhere at GoodData.”

Download Splunk Enterprise 6.1 for free today or sign up for the Splunk Online Sandbox and get a free private workspace in the cloud. To learn more about the industry’s first cloud service with 100 percent uptime SLA, visit the Splunk Cloud website.

 

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