Gary Cokins wonders if the analytics trend could remove the traditional corporate wall between “The Business” and the IT organization. Referencing a provocative article by Jim Harris, Cokins argues that the more the business side relies on data analytics the more collaborative the relationship with IT must be. Today’s flood of data not only answers questions that drive decisions but can create (and increasingly answer) additional questions.
No longer can IT be viewed by its users as simply a technology supplier. It must be seen to be adding value to the organization and providing strategic capability. IT performance management enables IT to become service oriented, aligning itself with the organization to provide internal customer-driven solutions to problems,” says Gary Cokins, an internationally recognized expert in advanced cost management and enterprise performance management systems. He works with performance management solutions for SAS.
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